"Brokerage surcharge" on receiving Schweser books in UK

[TheBigBean]

Sorry if this has been discussed before (I couldn’t find anything on a search).
I’ve just been charged £12.50 by UPS for a “brokerage surcharge” when I received the Schweser study guides in the UK. Has this happened to anyone else?
I know it is only a small amout, but as books aren’t subject to VAT nor duty I don’t understand why I would have to pay.

 

[TheBigBean]

Well I finally managed to get through to UPS. Turns out this is a mistake and they are sending a cheque . So I guess if it has happened to anyone else you can also get a refund.

 

[chrismaths]

They did for me too. Stupid schweser marked the quicksheet as “laminated paper”, and that attracted about 50p of tax, but UPS charge about £12 for paying it for you. I couldn’t really be bothered to chase them though.

 

[MehdiOchre]

Good to know.