Oh wow, I literally came on here to post about this. It’s a disgrace and Tech support are keen to dissociate themselves from any of the changes.
Changing up a working system right in the thick of the revision phase is absolutely stupid. The only advantage is it now works oh iPhones (it already worked on iPads), but it worked anyway on iPhone through Puffin browser which their tech recommended to anyone who asked.
I don’t want to get unduly sidetracked during the revision phase so am not going to waste too much time on this, but if this thread gathers any momentum I’d be happy to pass it on to Schweser to hopefully push them to improve the service. For me it’s not just a minor inconvience, the new provider is some shoddy 3rd party software called AppSpot which is blocked by my company’s IT system.
Let me paste verbatim the exchange with tech support:
Request/Comments:
Hi,
I believe you have changed the video content provider to some sort of in-house tool linked to
appspot.com without any notice to your customers, during one of the critical phases of the CFA revision Period.
A - The app performs terribly on mobile devices, the slides are out of sync with audio, the formatting of the slides is jumbled to the point it’s difficult to follow what’s going in, it strangely allows for full screen of the video but not the presentation itself.
B) The intercall app on Ipad worked pretty well already, as did the browser view on Windows/Mac. I was also previously able to succesfully view on iPhones using Puffin browser as per tech recommendations.
C) Thousands of your candidates work at financial institutions and use their work computers to study. APPSPOT is quite obviously going to be blocked by most companies and therefore it’s very inconvenient to change so suddenly.
Please confirm how you will be rectifying this as I am a paying customer and this has really disrupted my study plans.
Thanks
Response
Hello,
Thank you for contacting Schweser Technical Support. The videos in your course have been recently updated to a new video provider called KapX. There are some changes in this provider from the prior one so we understand your email.
If you are having an issue with the seek bar used to advance or go back in your video, issues with the slides, or syncing, we have already notified our development team to look into this. Unfortunately we have not been give an estimated time for this to be resolved and recommend you keep checking.
The issue with the slides and the video screen being smaller than before are native to the KapX platform. In addition, the “Previous” and “Next” buttons that had accompanied the videos are no longer there as KapX relies on the scroll bar for progressing within the video. The video also doesn’t show how much time is remaining in the video with this new provider. We are sorry for this inconvenience.
Unfortunately, the Technical Support department was not a part of the decision to change providers and are unable to add the features you would like back. If you are unhappy with the new video provider, we would suggest you go to the Schweser website and give your feedback. On the Schweser home page, please click “Contact” at the top of the screen. There will be a form that you can fill out to give your feedback. Please select “General” as the nature of your feedback to make sure it gets to the correct department and state that you have contacted technical support about this and that they advised it isn’t a technical issue but limitations of the KapX platform.
We apologize for any inconvenience and please contact us back at
[email protected] if you have further questions
Regards,